Support

Email hello@goldstandardweb.com.

• Critical issues, meaning the app overwrote or lost a scenario, or showed files to someone who shouldn't see them: answered within 24 hours.
• Everything else: within 5 business days. Business days are Monday to Friday, United States Central Time, not counting United States federal holidays.

Support is in English, by email.

What helps us help you

• Your site address (your-site.atlassian.net) and the project key.
• What you did, what you expected, and what happened, with the exact message on screen.
• For sync: what your pipeline printed. It names files by path; send only what you are comfortable sharing.

Please don't send us scenario files that contain anything sensitive. We can't see your data, so we'll ask for only what we need.